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Writer's pictureStephanie MoDavis

The Vital Role of Emotional Safety in Healthcare

In my years of experience as a healthcare visionary and integration specialist, I've come to recognize that emotional safety is not just a nice-to-have in patient-provider relationships—it's absolutely critical. I have learned this the hard way along my health crisis.  Let's explore why this matters so much and what the latest research tells us about its impact.


The Trust Deficit in Healthcare

Recent studies paint a concerning picture of trust in healthcare. A 2021 survey found that only 44% of Americans have a great deal of trust in their doctors. This lack of trust can have serious consequences for patient outcomes and overall health. Beyond this is that many providers simply do not trust their patients.  There is an unseen negative consequence that permeates beyond what is hidden affecting both the patient and the provider in these cases.


The Power of Emotional Safety

Emotional safety in healthcare means creating an environment where patients feel comfortable being vulnerable, sharing their concerns, and asking questions without fear of judgment. When patients feel emotionally safe:

  • They are more likely to disclose important health information

  • They adhere better to treatment plans

  • They experience reduced anxiety and stress during medical visits



“Emotional safety in relationships is vital for vulnerability. To truly connect deeply, we must create environments where vulnerability is welcomed and respected” - Brene Brown

The Cost of Dishonesty

When patients don't feel safe being honest with their healthcare providers, the repercussions can be severe:

  • Misdiagnoses due to incomplete information

  • Ineffective treatments

  • Increased healthcare costs due to unnecessary tests or procedures

  • Worsened health outcomes

  • Barriers to health outcome potentials

  • Covert frustrations and negative relationship repercussions


Research shows that up to 80% of patients withhold medically relevant information from their healthcare providers. This staggering statistic underscores the urgent need for fostering emotional safety in healthcare settings.


Building Trust Through Openness

Creating an atmosphere of trust and openness isn't just good for patients—it benefits providers too. Studies have shown that when healthcare providers practice open and honest communication:

  • Patient satisfaction increases by up to 45%

  • The risk of malpractice claims decreases significantly

  • Provider job satisfaction and well-being improve

  • Greater potential for health outcomes




Strategies for Fostering Emotional Safety

As healthcare providers and patients, we can take steps to create emotionally safe environments:

  1. Practice active listening while suspending judgment or falling into the “I know where this is going mentality”

  2. Encourage questions and provide clear, compassionate answers

  3. Acknowledge and validate patients' emotions and concerns

  4. Maintain confidentiality and respect privacy

  5. Provide culturally competent care

  6. Honestly CARE. Open your heart and mind that all patients are in essence an extension of potential and friendship


The Future of Healthcare Relationships

Remember, true healing begins with trust. As healthcare evolves, let's ensure that emotional safety is not just an afterthought, but a fundamental pillar of care. As we move towards a more holistic, patient-centered approach to healthcare, emotional safety must be at the forefront. By prioritizing trust, openness, and honest communication, we can transform the healthcare experience for both patients and providers.

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